Order Management

Orders

Functionality: Order Entry: Efficient processing of customer orders through various channels.
Order Tracking: Real-time monitoring of order status and shipment progress

Integration: Integration with inventory and shipping systems for accurate order fulfillment.
Connection to payment systems for seamless transaction processing.

Products

Functionality: Product Catalog: Management of a comprehensive catalog with detailed product information.
SKU Management: Unique identification and tracking of product variants.

Integration: Integration with inventory for real-time updates on product availability.
Connection to orders for automatic order updates based on product availability.

Customers

Functionality: Customer Profiles: Maintenance of customer information, order history, and preferences.
Customer Communication: Communication of order confirmations, shipment details, and updates.

Integration: Integration with order processing for accurate order and delivery information.
Connection to returns system for efficient handling of customer inquiries.

Inventory

Functionality: Real-Time Tracking: Continuous monitoring of stock levels and product availability.
Reorder Management: Automated triggers for restocking to prevent stockouts.

Integration: Integration with order management for streamlined order processing.
Connection to products for accurate tracking of product variants.

Returns:

Functionality: Return Authorization: Systematic handling of return requests and authorizations.
Refund Processing: Efficient processing of refunds for returned items.

Integration: Integration with customer profiles for accurate customer-specific return processes.
Connection to inventory for seamless stock adjustment after returns.

Integration

Functionality: System Connectivity: Seamless integration with various systems for data synchronization.
API Support: Enabling communication between different modules within the order management system.

Integration Points: Integration with e-commerce platforms, ERP systems, and payment gateways.
Connection to external databases for data sharing and synchronization.

Payment

Functionality: Transaction Processing: Secure processing of payments for customer orders.
Payment Gateway Integration: Connection to payment gateways for online transactions

Integration: Integration with order processing for order-specific payment handling.
Connection to customers for accurate billing and transaction history.